What materials are Silver Eternity's Jewellery made of?
Silver Eternity's Jewellery is made of recycled sterling silver (925), and the plating is 18 carat gold along with the natural gemstones.
How do I measure my ring size?
Please take a moment to determine your correct ring size to avoid any disappointment upon receiving your order. Please find further information in our Ring Size Guide.
Can you make shorter/ longer necklaces?
Of course! To order necklaces in different lengths, please send us an email at silvereternity2015@gmail.com.
Can I swim/ shower with my jewellery on?
We recommend always removing your jewellery before swimming, bathing, doing household chores or other strenuous activities, exercising or when using abrasive cleaners. This will ensure that your plating lasts for as long as possible and your jewels will stay clean and sparkly.
Do I have to pay for shipping?
Silver Eternity offers free shipping in India.
For international orders, we offer free delivery for orders above $300.
What Shipping Options Do You Provide?
We offer prepaid services, utilizing Bluedart or shiprocket or there maybe changes according to the shipping needs.
For express shipping, a fee of ₹300 applies. To arrange this service, please contact us at +91 7726967977.
Do You Offer International Shipping?
Yes, we ship internationally! International shipping fees typically amount to around ₹3000, though they may vary. For detailed information, please reach out to us at silvereternity2015@gmail.com or call +91 7726967977.
If you have any questions or still can’t find your country on the list, please get in touch with our customer service care team.
What Is the Estimated Delivery Time for My Order?
Items are usually delivered within 3-4 days; however, delivery can take up to 5-7 days in certain cases. In some unforeseen circumstances it may take a bit longer. In this case, we'll notify you of this delay immediately, but delivery will not get cancelled.
I have not received my order, what do I do?
If you have not received your order within the estimated delivery time, you must contact our customer service at silvereternity2015@gmail.com and we will help you find the package.
I have received a wrong product, what do I do?
If you have received a wrong product in your order, contact us at silvereternity2015@gmail.com and we will correct the error.
Which Payment Methods Are Accepted?
We accept a variety of payment options, including:
Is Online Shopping Secure?
Absolutely! At Silver Eternity, we prioritize your security. Our website employs advanced encryption to safeguard your personal and payment details, ensuring a secure shopping experience. We adhere to strict privacy policies and do not share your information with third parties. Our secure payment gateways further enhance your peace of mind. If you have any concerns or need assistance, our customer support team is here to help.
How Will I Receive My Refund?
We will process the refund to the bank details provided by the customer. However, customers must bear the shipping charges for returning their product. It can take up to 5-7 working days before the money is credited.
Can I Cancel or Modify My Order?
Once an order is placed, cancellations are not accepted beyond 24 hours of placing an order, please inform us within 24 hours of placing it to receive a full refund. However, if you need to make changes, please email us at silvereternity2015@gmail.com before your order has been shipped, and we will do our best to accommodate your request.
How Can I Track My Order?
You can track your order by visiting our tracking page and entering your tracking information. If you have any questions or require assistance, please don't hesitate to contact us.
If you have any questions or need assistance, we're here for helping you to be the revolutionary.
Email : silvereternity2015@gmail.com
Phone : +91 7726967977